We completely believe in the purity, safety, and effectiveness of all our products. We also understand that sometimes people are reluctant to try something new. Because we have such confidence in the effectiveness of our products and want you to experience their benefits too, we offer along with the purchase of any Pure Essence product, an unconditional guarantee.
We have found that once consumers have tried our products, they become loyal customers for life. But, if, for some reason, you are less than delighted with the results, please contact us within 90-days for a complete refund.
Credit or replacement product will be given for all returns (to include damaged, or unsatisfactory product) excluding expired product. Returns are processed within five business days and refunds issued within ten business days. We will process refunds in the same manner as the original purchase payment method. If this payment method is not available for any reason, we will issue a company check as the refund method.
Our customers are extremely important to us. Have a question or need some help? We are here for you.
If you received the wrong product, please call our Customer Service Department at 1.888.254.8000, Monday – Friday 8:00 AM – 4:00 PM PST.