Contact & Support

Online Ordering Support

If you have a question about your order, account or need further assistance, please call 1.888.254.8000 or use the form below to send us a message.

Our Customer Support Team is here for you Monday through Thursday, 7 am - 4 pm PST, and Friday, 7 am - 1 pm PST. We observe all federal holidays and will be happy to respond to all Product Questions within 48 hours during our business week.

Shipping Information

Orders placed Monday through Friday (excluding major holidays), will ship same day if placed by 12:00 pm Pacific Time and will be received within 4-8 business days (often sooner!), depending on your ZIP code. Shipping is a flat rate of $7.99 for each order. We are currently unable to ship to PO Boxes, military addresses, and/or internationally.

If you would like to purchase Pure Essence products and you live outside of the United States, you can purchase our products from iHerb or Vitacost.

Our Satisfaction Guarantee & Refund Policy

We hope that you love your product, but if you are less than delighted with the results of any of our products, you may receive a complete refund of the purchase price within 90 days of purchase. We will promptly assist in the return of the item and credit your account. Your experience and satisfaction are important to us.

CBD Order Inquiries

If you are inquiring about CBD orders from a company called Pure Essence CBD Oil, please note that it is not us. We do not, and have never sold CBD oils.

Sea Moss Inquiries

If you are inquiring about Sea Moss orders from a different company called Pure Essence, please note that it is not us. We do not, and have never sold Sea Moss.